The Netherlands is another beautiful market in Europe every business owner wants to go. However, before planning to expand to the Netherlands, you need to learn Dutch consumer behavior and hire the best agents of call center services Netherlands.
If you really want to do well in the country, it is crucial to catch customers’ attention by understanding their language and values. Dutch customers are now thriving with an awesome economy, great life expectancy, and good public services. How can you win their hearts with quality call center service?
Providing Quality Call Center Services Netherlands
Dutch customers will fall in love with your business if your call center agents know the best way to talk and deal with them. Below is everything your call center agents need to know before they start talking to your Dutch customers.
The Netherlands is the second biggest exporter of various agricultural products on earth. That’s why sustainability becomes a very important topic for Dutch people. However, many people in the country still don’t want to pay more for sustainable products.
However, environmental and packaging concerns still become the priority for about a third of consumers in the Netherlands. So, if you want to get the attention of Dutch customers, your outbound call center Netherlands agents must know everything about sustainability.
Dutch consumers are egalitarians. Just like other European languages, there are also two registers in the Netherlands: informal and formal. The informal one is for friends and family while the formal one is for the work sphere. Today, many people are using informal language.
Your business needs to choose the right register in promoting your brand. The choice is going to depend on the audience of your market. Ask your call center Netherlands agents to use an informal register if your target market is younger customers.
Dutch consumers are well-known for their ability to schedule everything. They have plans for everything, including visiting friends. And they won’t cancel those events unless something very interesting attracts them and distract them from something they have been scheduled.
This means your outbound call center agents need to offer your service, product, or event most fascinatingly. The product, service, or event you offer must be able to make Dutch consumers cancel their initial plan.
Agents of call center services Netherlands must learn all consumer behavior of Dutch people. This is going to help your business enter the market and make every Dutch consumer wants to use your products or services.